MSPS, recognizing the changing consumer journey and the growth of e-commerce, has developed a new service aimed at enhancing the digital customer experience. The E-Promoter service surpasses traditional solutions by bringing the consumer into direct contact with a brand ambassador via a live video call instead of impersonal automated communication (chatbot). The live expert has the ability to mobilize the consumer, guide them through the next step of the buying process, and lead them to the final purchase.

The first collaboration was initially made with the technology company HP, a leading global technology company, with the Live Expert service. The company’s goal is to provide an exceptional purchasing experience for consumers and increase its sales in the e-stores of the largest companies in the country.

Consumers are not only interested in making their purchases but are more demanding than ever and want to receive integrated solutions. The higher and more unique the level of experience provided to them in their purchases, the more likely they are to return for future purchases. For the consumer journey, many things have been said. However, being able to interact live with them during those moments and touchpoints that are significant for their final choice, the purchase of the product, can make a difference.

With MSPS’s E-Promoter service, companies like HP can enhance their customers’ digital experience, build trust and loyalty, and increase sales. This new service is a game-changer for e-commerce businesses looking to revolutionize the way they connect with their customers. By providing a personalized, human touch in a digital space, the E-Promoter service offers a unique and valuable experience that will set businesses apart from their competitors

How can your brand take advantage from MSPS e-promoter services? Do not hesitate to contact John.Spanakakis@msps.net for an introduction